The hotel is very clean and chic. The staff at the reception desk are very polite.- The whole staff is efficient.- The hotel is conveniently located close to a train station.

comfortable hotel in lucerne with outstandingly accommodating staff at reception desk. efficient check-in, late check-out, compact room with nice panoramic windows, fantastic shower.

Modern, clean, good central location, good staff

Insufficient colthes storage, especially drawers. Bathroom spacious, but no privacy.

The accommodation here is lovely, set very close to the Chapel Bridge, with a friendly and helpful reception staff.

Good location, friendly staff, restaurants and coffee shop

Wifi was inconsistent and went in and out. A real problem for business travelers. Need free wifi in the room also. The rooms are missing a clock, full length mirror, a rug and a picture on the wall. The room is just too spartan.

The rooms had a funky design, but luckely with wooden floors (never understood the facination with wall to wall carpeting in hotellrooms). It was clean and smelled fresh, with complementary water and aples. There were many restaurants inhouse that offered a good viraiety of food. A cool bar with a terrace on the roof gave us a nice ending of the day. It took only 3-4 minuts to walk in to the old city of Luzern.

As mentioned the rooms were a litle funky, with no door between bathroom and bedroom - so I recommend this to really good friends and couples only :)

The accommodation here offers spacious and well-lit rooms with large windows, Nespresso machines, and two cozy single beds, along with an understanding and attentive staff.

A clean modern place, typical with swiss efficiency, close to railway and a quiet location a little removed from the nightime entertainment areas

The check-in/out was very simple and quick!

-Brkf was until 10:00 and I arrived at 9:45 becuase I worked late night before and the personel was very unfriendly and it was almost as if I had to ask for a favor to eat at 9:45!! They kept reminding me that bkfs was until 10:00.

This hotel exceeded all expectations, we recommend to everyone. The property was pleasant and chic with efficient staff at reception desk.- The food was outstanding at the restaurant.- The location was particularly good, just 5 minutes walk from Lucerne Culture and Congress Centre.- We found it in a very trendy area near to many restaurants, the main transportation hub, the KKL cultural center, Lake Lucerne, the museums and shopping, and the train station and other tourist attractions.

Lovely room.three restaurants great food, great ambience. Convenient to the Old City. Close to main rail station. Very modern design. Lovely breakfast. Great staff.

Bathrooms need a door. Be aware that this hotel caters for tour groups which crowds the foyer and lift, as this and the 1st and seventh floors are the only places to receive the free wi fi the foyer becomes very noisy and uncomfortable to spend time in.

Convenient and short walk to train station.

Wi fi was only available in the lobby which really was not a particularly comfortable area. Our room was unbearably hot and not able to be modified. Very unusual entrance with multiple access doors, lifts etc.

Stylish and reasonably clean place

Amazingly attentive and delightfully helpful staff. Exceptionally nice location, near all transport and sightseeing spots.- Fantastic farmers market on both sides of the river.

The hotel was situated in a convenient location with a variety of stores at a walking distance. The hotel rooms were all clean and well maintained thanks to the diligent room service. The staff were all friendly and polite making it an enjoyable and memorable stay. Thank you.

The rooms are large enough, they are reasonable equipped and the beds are very comfortable .The bathroom ,open plan in some of the room are great with amazing large and powerful shower.The staff are uber efficient in true Swiss style and the location is ideal if you want to be in the heart of Luzern. The free internet in the communal area/bar was much welcomed and the breakfast good enough.The minimalist and clean cut design gave this place a rather sterile feel but we did not mind. Good car park facilities straight underneath the hotel but very pricey .

The minimalist and clean cut modern design may not be to everyone taste and it is very much everywhere. The floor to ceiling windows in the room are amazing but utterly pointless as the curtains will need to be drawn to maintain privacy as you are overlooked by everyone. The top floor bar deserved the main price for the most hideous ill thought design room ever. A ghastly throw back to the seventies completely out of keep with the rest of the building. Truly horrible.